Returns Policy

We want you to be delighted with the products you buy from The Handy Cabin but, if you do change your mind, you can return your purchase in its original condition within 30 days. You’ll just need the receipt, order confirmation, or sales invoice and we will exchange the product or issue a refund. Products must be returned to The Handy Cabin Store whether bought in-store or online.

We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements. Products which are liable to deteriorate or expire rapidly, including perishable products such as plants or turf, will not be exchanged or refunded unless they are faulty or incorrectly delivered.

If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED.

Returns and refunds

Products purchased in store

  • You can return an item within 30 days of purchase from store, to The Handy Cabin store.
  • Please bring your receipt or sales invoice with you as proof of purchase.
  • We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.

Products purchased for home delivery

  • You can return an item within 30 days of delivery to your home.
  • Call us on 01260 281736 or email us via the contact page on our website to arrange for your item(s) to be returned. Alternatively, you can return item(s) to The Handy Cabin store, but you must bring your order confirmation email or sales invoice and the credit or debit card used for payment or you may be declined a refund.

Products purchased using Click & Collect

  • You can return an item within 30 days of collection, to The Handy Cabin store.
  • Please bring your Click & Collect order confirmation with you as proof of purchase.

Exchanges

  • If you prefer, you can exchange a product brought in-store, for home delivery or using Click & Collect in The Handy Cabin store.
  • Please bring your receipt, order confirmation email or sales invoice with you a proof of purchase.
  • Products can be exchanged within 30 days of purchase from store, delivery to home or collection from one of Click & Collect desks.

Faulty products

  • If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
  • Call 01260 281736 to arrange a collection, or return the item(s) to The Handy Cabin store with proof of purchase and the credit or debit card used for payment or you may be declined a refund or exchange.